Shipping policy

Last Updated: 17 July 2026

Thank you for shopping with Novatrixon.

Order Processing

• Handling Time: 2 business days
• Orders are processed Monday to Friday, excluding UK public holidays.

Delivery

Estimated delivery time is 3–5 business days after dispatch.

Delivery estimates may vary due to courier delays, customs clearance, weather conditions or seasonal demand.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Delivery Address

Please ensure your delivery address is accurate before completing your purchase.

Novatrixon cannot be responsible for delays caused by incorrect shipping information.

Lost or Damaged Parcels

If your parcel is delayed, lost or arrives damaged, please contact our customer support team for assistance.